Shipping & Returns
General
All orders placed via www.coilws.com
website are subject to availability of products and services. Our product
turnover is high and therefore we may not have products you are interested in
stock. We update our website daily; however, it may not show up-to-date
quantity of product.
You will receive e-mail or phone call notification about
product availability from us.
Coil Winding Specialist, Inc. is opened Monday throughout Friday, from
8.00 am to 5.00 pm PST, during which we usually arrange shipping of your
orders.
Delivery Date
Delivery date depends on few factors such as availability of
product, shipping method, and destination.
You may receive e-mail from us notifying you about
availability and estimated time of arrival of your purchase.
Online orders placed via website will be processed within 2-3 days.
Shipping Address Other Than Your Billing Address
If your shipping address is different from your billing
address of your credit card, we may contact you to locate the alternate address
with your credit card company.
Your order shall not be processed until after your payment
would be confirmed.
Shipping and Handling Charge
In some cases, our website will not be able to determine
freight charge on your order at the moment of checkout. This mainly pertains to
international shipments, where rates vary based on weight, size of shipment,
shipping method and mode, freight carrier, and destination.
You will be notified via e-mail what freight charge will be
within 1-2 business days.
You also may specify freight carrier, your account number,
and mode of shipment during order placing on our website.
Please do not send payment until you learn the final amount
for your order (including total amount, freight charge amount and other
applicable charges). Otherwise, it will delay processing your order.
Please note that you will be charge handling fee based on product selection and it will be included as part of freight charge.
Returns
You have the right to
reject the products in case when products failed your specification
requirements. Acceptance or rejection shall be made promptly within 30 days of
the shipment of a product. Coil Winding Specialist, Inc. shall replace rejected product or
reimburse the charged price to you in case of inability to delivery product
that meet requested specifications.
You should obtain Return
Merchandise Authorization (RMA) in order to return product(s) when requested by
Coil Winding Specialist, Inc. Product(s) returned without RMA shall not be accepted and
Coil Winding Specialist, Inc. responsibility shall be waived.
Please note you will be responsible for the freight to return
the old product and to receive exchanged product.
Prohibited countries/destinations/parties: Belarus, Eritrea, Cuba, Iran, Iraq, North Korea, Sudan, Syria, Venezuela. For full list of all prohibited for export countries and destinations, please visit www.bis.doc.gov.
Conflict Minerals Policy
CWS is committed to sourcing materials from companies that share our values around human rights, ethics and environmental responsibility. We expect our suppliers to comply with our Conflict Minerals Policy and meet our expectations, including Conflict Free sourcing. We strongly support industry efforts such as the Electronics Industry Citizenship Coalition (EICC) and Global e-Sustainability Initiative (GeSI) to enable companies to source conflict-free minerals. CWS will address any concerns about or potential violations of this policy.
RoHS Compliance
Click here for RoHS compliance certification
List of hazardous materials - Table 1a, Table 1b